Sunny Palomino

FAQ

How Do I Place A Custom Order?

We are happy to take custom orders. Please use the Contact Page to start this process and we will get back to you as soon as possible.

Payment and Shipping

We are a custom shop, and products are made to order. Processing times are 1-2 week. Proofs are not typically sent in normal orders and slow down processing times.

Hand Made Disclaimer

All of our products at Sunny Palomino are individually handmade or hand crafted, they are one of a kind creations and not factory manufactured. As a result products will have subtle variations from one piece to the next,

The images, descriptions and measurements you will find on our site have been used to best portray the products we sell. We must advise that although we try our upmost to remain completely honest, the information due to the nature of our products cannot be 100% accurate.

We like to celebrate the unique nature of each and every single product we sell. As well as the desirability that goes with the knowledge that you are buying a one off, hand crafted item. However if you do have any questions or queries regarding this please feel free to get in touch with us.

Secure Ordering & Payment Options

Payments are through Square we accept all major credit cards. Payment must be mad before the production will start.

Returns & exchanges

I gladly accept returns

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Square keeps your payment information secure. The shop never receives your credit card information, and it is not saved.